Friday, June 19, 2009

WebSphere Portal Sametime chat issue on IE8

From WebSphere Portal, users are using sametime chat through the web browser. After upgrading to Internet Explorer 8, the sametime chat window can be open but the chat functionality is not working. If a person pings you, a chat window opens but the screen remains empty.

To solve this, add in IE8 into the supported client in the portal administration. Go to Admin Page -- Portal Settings -- Supported Clients.

Initially, the lastest version is IE7. Thus make add a new client with IE 8. All the settings can be the same as the IE7 settings except the User Agent and Version.

After restarting the server, the sametime chat is working fine through IE8.


toti said...


I'm having the same problem, but the proposed solution didn't work.

I'm using WebSphere Portal 6.1 with no fixpacks applied.

I think it's a problem with Dojo.

Too bad because I just can't modify Dojo... even if I knew where to :/

William Beh said...

I'm having issue with Dojo on IE8 as well. Ask IBM support and said that WPS 6.1 does not support IE8 yet.

The sametime is working for me after I put in the browser settings.

toti said...

Ok, it's good to know I'm not the only one...

As a short term solution, maybe forcing IE8 to work in compatibility mode may work.

It can be done by adding this tag:
meta http-equiv="X-UA-Compatible" content="IE=Emulate7"

to "head_extras.jspf" (or any head*.jspf) in the theme of your choice. A browser vendor filter would be nice as well, so the tag is only added to IE8... that can be achieved using c:if test="${requestScope.isIE}" or whatever...

(took it from a DOJO forum, didn't try it myself)